topic Order confirmed in Archived Posts

Order confirmed

Stef94 — Fri, 10 Dec 2021 14:31:51 GMT

Hi ! I want to ask what happend when you orderd online ,they accept your order and your payment ,they take the money from the account but they don t deliver to me ,i try to call but no answer ,how can i contact them ?I want to cancel de order and i want the money back Thank you !

Re: Order confirmed

Chris_B — Fri, 10 Dec 2021 14:36:56 GMT

@Stef94 what phone did you order exactly ? When did you order ?

Re: Order confirmed

mikeliuk — Fri, 10 Dec 2021 17:14:10 GMT

Hi @Stef94 ,

Please see the below references for cancelling online orders within 14 days of receiving your device.

How do I request a return online?

You have 14 days from when you receive your device, mobile broadband, tablet or other equipment to tell us you've changed your mind and request a return.

https://ee.co.uk/help/help-new/orders-and-delivery/return-and-refunds/how-to-return-a-product-bought-within-the-last-14-days

https://ee.co.uk/help/help-new/managing-and-using-my-account/leaving-ee/how-do-i-cancel-my-contract-with-ee-if-ive-had-it-less-than-14-days