topic Re: Sorry, we can't show your order details right now. in Archived Posts

Sorry, we can't show your order details right now.

Srol — Fri, 10 Dec 2021 11:21:49 GMT

I placed an order yesterday as part of the Xbox before Christmas deal, and have received my order number, however I can’t seem to view any information about the order, and get the message “Sorry, we can't show your order details right now.”

can I get information on when I can view order information and expected delivery date?

thanks

Re: Sorry, we can't show your order details right now.

Leanne_T — Fri, 10 Dec 2021 12:47:21 GMT

Hi there @Srol

Thanks for coming to the community.

We can only provide tracking for orders that include a pay monthly device.

Did you purchase the 24 month Xbox gaming bundle?

Thanks 🙂

Leanne.