topic Re: Delivery in Archived Posts

Delivery

DeadpoolSy — Tue, 07 Dec 2021 18:14:57 GMT

Hi, I ordered a Apple 13 pro max last Tuesday and all I have had a text saying order confirmed. I have had no delivery info or my phone delivered yet??????

Re: Delivery

Northerner — Tue, 07 Dec 2021 20:05:23 GMT

Hi @DeadpoolSy

Have you checked EE order tracking?

https://myaccount.ee.co.uk/orderdetails

At best you are looking at possibly 28 days if EE can obtain stock. There are many threads on this issue.

Thanks

Re: Delivery

DeadpoolSy — Tue, 07 Dec 2021 20:30:56 GMT

Yeah I tried the EE tracking and it didn't show anything... I am assuming its all to do with goods coming from China and being stuck at the docks with the back log of containers... I work for a distribution company and we have containers stuck at the docks.

Re: Delivery

Jon_K — Wed, 08 Dec 2021 08:25:05 GMT

Hi @DeadpoolSy.

As soon as there is any movement on your order it'll be updated in the tracker. You'll also get a text from DPD when your order is ready to be delivered.

What colour and memory size phone did you order?

Jon

Re: Delivery

EJW1 — Wed, 08 Dec 2021 08:46:36 GMT

I ordered mine on 19th November and have still not received mine, I ordered the iPhone 13 pro max 128gb graphite

Re: Delivery

Jon_K — Wed, 08 Dec 2021 11:31:49 GMT

Hi @EJW1.

Welcome to the community.

The current guidance is to expect dispatch within seven days.

Have you checked the order tracker for an update?

Jon

Re: Delivery

DeadpoolSy — Wed, 08 Dec 2021 14:36:21 GMT

I ordered the same 128gb Graphite

Re: Delivery

Jon_K — Wed, 08 Dec 2021 15:23:52 GMT

Thanks @DeadpoolSy.

If you're unable to get an update from the tracker, I'd recommend getting in touch with our Customer Care team.

They will have access to your account to give you an update.

Jon

Re: Delivery

DeadpoolSy — Wed, 08 Dec 2021 16:23:32 GMT

I tried to call delivery dept yesterday and got an automated message saying service unavailable

Re: Delivery

James_B — Wed, 08 Dec 2021 18:07:48 GMT

Hi @DeadpoolSy,

Which number did you call?

James

Re: Delivery

DeadpoolSy — Wed, 08 Dec 2021 20:40:12 GMT

I went through MyEE app and picked the delivery option, the number came up as 07953966350, 109170850166#

Re: Delivery

James_B — Thu, 09 Dec 2021 08:20:31 GMT

Hi @DeadpoolSy,

Have you tried calling 150 from your EE phone?

James

Re: Delivery

DeadpoolSy — Thu, 09 Dec 2021 15:21:38 GMT

It's ok now, I got a confirmation text from EE this morning saying my phone will be delivered tomorrow.