topic Re: Sorry, we can't show your order details right now. in Archived Posts

Sorry, we can't show your order details right now.

Profile closed — Wed, 08 Dec 2021 11:53:29 GMT

iPhone 13 Pro 5G 1TB Sierra Blue - Ordered 22/11/21 with a 14 day delivery estimate

Still nothing... Always the same with EE year on year. Not sure why I stay with them at this stage...

Anyone in the same boat? If I could give EE one piece of advice it would be to send out weekly updates even if its a varied statement of 'we are trying to keep our commitment to our delivery estimate and phones are on order from Apple' or something along those lines.

At least to avoid customers being completely in the dark. Oh and good luck calling the telephone helpline ... 😂

Re: Sorry, we can't show your order details right now.

Christopher_G — Wed, 08 Dec 2021 14:20:19 GMT

Hi @Profile closed

Welcome to the community and thank you for your patience so far.

Have you had any text updates about your delivery at all? Have you spoken to our Mobile Care team about your order?

Chris

Re: Sorry, we can't show your order details right now.

Profile closed — Wed, 08 Dec 2021 17:39:44 GMT

Hi Christopher,

No I have not had any updates at all since the order.

I called EE this morning and they could not give me any new information at all. Not even a new delivery estimate.

Re: Sorry, we can't show your order details right now.

James_B — Wed, 08 Dec 2021 18:28:09 GMT

Hi @Profile closed,

I'm sorry we haven't been able to give you any new updates on your order. We'll make sure you get a text with tracking details as soon as it's dispatched.

James

Re: Sorry, we can't show your order details right now.

andrewpk200 — Wed, 08 Dec 2021 18:42:51 GMT

No idea if its the same issue I was having with the "Sorry, we can't show your order details right now." error message, I was getting that when I entered my Order ref and email address, but it worked when I used Order ref and phone number