topic Re: Order go back to ee in Archived Posts

Order go back to ee

Iulia1988 — Tue, 07 Dec 2021 20:50:21 GMT

Hello! I ordered a phone and dpd came when I was not at home, now they sent my phone back to EE, tell me what to do now?

Re: Order go back to ee

Chris_B — Tue, 07 Dec 2021 20:59:21 GMT

@Iulia1988 You’ll have to wait till EE have processed the return device and your account says your eligible to upgrade again. You could try call customer services to see if they can do anything to help.

Re: Order go back to ee

Leanne_T — Wed, 08 Dec 2021 08:13:42 GMT

Morning @Iulia1988

Thanks for posting on the community.

If this is being returned to us, your order will be cancelled and you would need to order the device again.

If this was an upgrade your contract date will be amended once the device has been returned.

Thanks

Leanne.