topic Re: Superfast delivery not arrived? in Archived Posts

Superfast delivery not arrived?

Wilkesy91 — Thu, 16 Jul 2020 09:26:43 GMT

so chose my time and date for today between 8-10am

not arrived yet and its past the hour of 10am. I have tried tracking with my order number and account number and nothing. Don't understand this process if it doesn't live up to its name. I chose the specific time because I'm in the house and off work. What do I do next with the phone not turning up?

Re: Superfast delivery not arrived?

Wilkesy91 — Thu, 16 Jul 2020 10:23:22 GMT

so rang 150, they've cancelled my order for another to be delivered tomorrow.

good phone service, but delivery service is shocking tbh. Why offer a service for a specific time and date if you cant stand by it?

Phone is in stock so shouldn't be no problem

Re: Superfast delivery not arrived?

Jon_K — Thu, 16 Jul 2020 11:27:52 GMT

Hi @Wilkesy91.

Thanks for letting us know about this.

Let us know when it has been delivered.

Jon

Re: Superfast delivery not arrived?

SammyDerrick_x — Tue, 05 Jan 2021 16:13:19 GMT

I also haven't recieved my delivery either after waiting in most of the day for it!

Re: Superfast delivery not arrived?

Katie_B — Tue, 05 Jan 2021 16:39:27 GMT

Hello @SammyDerrick_x.

Welcome to the community.

When did you order your new phone?

What phone did you order?

Speak soon,

Katie 🙂

Re: Superfast delivery not arrived?

SammyDerrick_x — Tue, 05 Jan 2021 16:48:06 GMT

I ordered the iphone 12 last night and i confirmed it this morning around 9ish and the lady said the delivery would be betwen 14:00 and 16:00

Re: Superfast delivery not arrived?

Katie_B — Tue, 05 Jan 2021 17:00:55 GMT

Thanks for confirming @SammyDerrick_x.

Have you had any notification from the courier?

Katie.

Re: Superfast delivery not arrived?

SammyDerrick_x — Tue, 05 Jan 2021 17:29:25 GMT

I do not have a working mobile so if i have then i haven't received one. I did also explain this over the phone earlier and she said it's not a problem.

Re: Superfast delivery not arrived?

Katie_B — Tue, 05 Jan 2021 17:43:22 GMT

Hi @SammyDerrick_x.

I would recommend speaking with our Live Chat team who can access your account track your delivery further.

Alternatively, you can call 0800 079 8586 from any landline or provider.

Katie 🙂

Re: Superfast delivery not arrived?

SammyDerrick_x — Tue, 05 Jan 2021 17:47:46 GMT

I am not able to use the live chat as i don't have an android and I also don't have a landline i ca use... is there anything else i am able to do 😞

Re: Superfast delivery not arrived?

Katie_B — Tue, 05 Jan 2021 18:07:14 GMT

Hi @SammyDerrick_x.

Live chat can be accessed via the website.

We have no account access here to look at your order.

Katie 🙂

Re: Superfast delivery not arrived?

CaitMarie40 — Tue, 07 Dec 2021 20:21:18 GMT

I still haven't received my phone either and it's past 8pm! Was supposed to receive my new phone at between 12pm and 2pm and I've had to work from home because of this, I'm a bit worried....

Re: Superfast delivery not arrived?

Leanne_T — Wed, 08 Dec 2021 08:00:03 GMT

Hi @CaitMarie40

Thanks for coming back to the community.

If you get in touch with our Mobile Care team, they can check your order for you and give you an update.

Thanks.

Leanne.