topic Re: Don't know Order Number in Archived Posts

Don't know Order Number

CaitMarie40 — Tue, 07 Dec 2021 15:19:15 GMT

I can't remember my order number and so have been unable to track my phone, the problem is, as I've been locked out of my aol account (have recently changed my email address on here because of this) I'm unable to check this email account as I know that's where the order number would've been sent to. Incoveniently I have sent my old phone off to be repaired and I have no access to a phone until I get my new one from you guys, so am unable to call or text yourselves.

Please can you send me my order number to my new email account which I have access to, which is xxxxxxx.xxxxxxxx@xxxxxxx.com - I really need to know when I'm going to receive my new phone as I can't go for much longer without one!

Thank you

xxxxxxx xxxxxxx

[Mod edit: Please do not post personal information on the public board. Thanks!]

Re: Don't know Order Number

Chris_B — Tue, 07 Dec 2021 15:11:53 GMT

@CaitMarie40 This isn’t customer services it’s a public forum and you shouldn’t post your private information on here. You will have to call customer services to sort this.

Re: Don't know Order Number

CaitMarie40 — Tue, 07 Dec 2021 16:26:17 GMT

I'm sorry I wasn't aware of this I just needed help. As I said I don't have access to a phone at the moment.

Re: Don't know Order Number

XRaySpeX — Tue, 07 Dec 2021 16:33:39 GMT

@CaitMarie40 : Try calling CS on the Freephone no. in my sig. over Skype. It should be free.

Re: Don't know Order Number

James_B — Tue, 07 Dec 2021 17:19:55 GMT

Hi @CaitMarie40,

Welcome to the EE Community. 🙂

If you're an existing customer, you can chat with Customer Care online at ee.co.uk/contact-ee.

Hope this helps.

James