https://community.ee.co.uk/t5/Archived-Posts/iPhone-13-pro-graphite-128gb-upgrAde/m-p/1104675#M322015 <P>So I’ve ordered an upgrade on my phone on the 2/12/21 however I haven’t received no email confirmation or order tracker even though I was told over the phone that my order went through and that I should receive my device in the next week. What should I do? Thinking of leaving EE if this is delayed due to their incompetence and shocking attitude over the phone.&nbsp;</P> Tue, 07 Dec 2021 11:36:37 GMT Lol80 2021-12-07T11:36:37Z https://community.ee.co.uk/t5/Archived-Posts/iPhone-13-pro-graphite-128gb-upgrAde/m-p/1104675#M322015 <P>So I’ve ordered an upgrade on my phone on the 2/12/21 however I haven’t received no email confirmation or order tracker even though I was told over the phone that my order went through and that I should receive my device in the next week. What should I do? Thinking of leaving EE if this is delayed due to their incompetence and shocking attitude over the phone.&nbsp;</P> Tue, 07 Dec 2021 11:36:37 GMT https://community.ee.co.uk/t5/Archived-Posts/iPhone-13-pro-graphite-128gb-upgrAde/m-p/1104675#M322015 Lol80 2021-12-07T11:36:37Z https://community.ee.co.uk/t5/Archived-Posts/iPhone-13-pro-graphite-128gb-upgrAde/m-p/1104720#M322016 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1559195">@Lol80</a>&nbsp; &nbsp;Incompetence of what the lack of getting devices from Apple because Apples got a shortage of devices. &nbsp; Issues in the world right now are having a knock-on effect just about everywhere.&nbsp;<BR />&nbsp;Customer services are there to help you and you only get a bit of attitude when they feel their receiving it first. &nbsp;Sorry to say but that’s you side of the story. &nbsp; &nbsp;<BR /><BR /></P> <P>have you checked your junk spam folder ?&nbsp;</P> Tue, 07 Dec 2021 13:43:18 GMT https://community.ee.co.uk/t5/Archived-Posts/iPhone-13-pro-graphite-128gb-upgrAde/m-p/1104720#M322016 Chris_B 2021-12-07T13:43:18Z