Did not receive phone/ no more information

katerinar96 — Tue, 07 Dec 2021 10:59:37 GMT

Hi,

i would like to ask about my order, I paid early upgrade fee, first there was some error but I called 150 and everything was solved. I order Iphone 13 pro max 256gb Sierra blue, order number is xxxxxxxxxx and I was able to track it from the time I made the order. Today i received a text that my plan is upgraded but I still did not receive the new phone + now I can’t track my order. Can someone help please?

Katerina

[Mod edit: Please do not post order numbers on the public board. Thanks!]

Re: Did not receive phone/ no more information

Jon_K — Tue, 07 Dec 2021 11:33:00 GMT

Hi @katerinar96.

Welcome to the community.

When did you place your order?

Did they give you an indication on the phone of how long it would take to arrive?

Jon

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Did not receive phone/ no more information

Re: Did not receive phone/ no more information