topic Upgrade delivery in Archived Posts

Upgrade delivery

Lollyh83 — Mon, 06 Dec 2021 20:07:19 GMT

I placed an order to upgrade for an iPhone 12 white 128gb on Friday 03.12.21 I received a confirmation email straight away and funds taken from my account.

I then received an email yesterday asking me to contact EE for ‘further information’ so I did an it was to do with my address. I thought that this was sorted and my phone would be delivered today (06th) or tomorrow but I hasn’t received a tracking number or info from dpd.

my account has been updated to the new plan but still no phone or details. I called today and apparently it has been delivered but got cut of while he was investigating it further.

so I am still clueless as to what is going on - I am paying for a new phone which I don’t have and no idea when I might get it.

I will try and call again tomorrow too but 2.5 hours call today and still not resolved is really frustrating!

Re: Upgrade delivery

Northerner — Tue, 07 Dec 2021 06:53:19 GMT

Hi @Lollyh83

What does EE order tracking say?

https://myaccount.ee.co.uk/orderdetails

Thanks

Re: Upgrade delivery

Lollyh83 — Tue, 07 Dec 2021 07:31:58 GMT

It says ‘Sorry we can’t show your order details right now’

its also odd that on the app my

plan has been updated to my new one but the device still shows as this device and not the new one

Re: Upgrade delivery

James_B — Tue, 07 Dec 2021 08:12:34 GMT

Hi @Lollyh83,

Welcome to the EE Community. 🙂

Your plan would only change once your phone has been dispatched. I'd recommend getting back in touch with Customer Care so they can track your delivery with DPD.

James