topic Re: iPad delivery in Archived Posts

iPad delivery

Janehard01 — Tue, 08 Dec 2020 12:28:01 GMT

I placed and order on Saturday the 5th for an IPad Air 10.9 inch and when i try to track my order i get this reply

"Sorry, we can't show your order details right now.

Don't worry, we'll keep you updated on the progress of your order by text or email. Keep an eye out for these updates from EE or from our courier DPD."

I haven’t heard anything from EE, can somebody please let me know what’s going on with my order.

Re: iPad delivery

Chris_B — Tue, 08 Dec 2020 13:51:45 GMT

@Janehard01 No you be here can give you updates on your order as this is a public forum you’ll have to call customer services about this.

Re: iPad delivery

Janehard01 — Tue, 08 Dec 2020 14:00:51 GMT

Is there any way you can check stock or tell me when stock is expected, I couldn’t get through to customer services earlier.

Thankyou.

Re: iPad delivery

Leanne_T — Tue, 08 Dec 2020 14:13:23 GMT

Hi @Janehard01

Thanks for coming to the community.

Could you let me know the memory size and colour you have ordered?

Thanks 🙂

Leanne.

Re: iPad delivery

Janehard01 — Tue, 08 Dec 2020 14:19:17 GMT

Hi,

I have ordered the iPad Air 10.9 inch

Rose gold

64GB

The order was done online on Saturday the 5th

Re: iPad delivery

Leanne_T — Tue, 08 Dec 2020 14:24:19 GMT

Thanks @Janehard01

The iPad Air 10.9-inch 64GB Rose Gold, is showing ' Out of stock now, we’ll deliver to you as soon as we receive stock from our Supplier'

Once your iPad has been dispatched you will receive a text or email from DPD with tracking details for your delivery.

Leanne.

Re: iPad delivery

Janehard01 — Tue, 08 Dec 2020 14:47:40 GMT

Thankyou, do you have any idea on when you may receive stock?

Re: iPad delivery

Leanne_T — Tue, 08 Dec 2020 15:20:30 GMT

Hi @Janehard01

Sorry, this is all the information we have.

If you would like to look into changing your order to another model, give us a call on 150 our Mobile Care team will be happy to help.

Leanne.

Re: iPad delivery

Shan2203 — Tue, 08 Dec 2020 18:01:19 GMT

Hiya how long does delivery from your supplier take for the iPad Air 10.9 inch 256gb green, cause o was confused on the phone to the guy I want talking to he said It would be delivered Monday but it’s not in stock?

Re: iPad delivery

James_B — Tue, 08 Dec 2020 18:22:02 GMT

Hi @Shan2203,

Welcome to the EE Community. 🙂

That model is currently dispatching within seven days of order.

Hope this helps.

James

Re: iPad delivery

Shan2203 — Tue, 08 Dec 2020 19:19:20 GMT

So say I ordered this Friday 4th it will leave this Friday 11th is this correct?

Re: iPad delivery

Katie_B — Wed, 09 Dec 2020 08:02:13 GMT

Hi @Shan2203.

Your iPad should be expected by Friday the 11th.

Katie 🙂

Re: iPad delivery

Shan2203 — Wed, 09 Dec 2020 08:21:42 GMT

Hi Katie,

perfect thank you for confirming.

take care ☺️

Re: iPad delivery

Katie_B — Wed, 09 Dec 2020 08:27:35 GMT

No problem @Shan2203.

If you have any further questions please do not hesitate to ask us here on the community.

Have a wonderful day,

Katie 🙂

Re: iPad delivery

Janehard01 — Fri, 11 Dec 2020 18:05:26 GMT

Hi, do you have any more information of when the iPad Air 10.9 inch 64gb rose gold will be in stock as this was ordered on Saturday the 5th and I have not heard anything of EE since Saturday.

Re: iPad delivery

Katie_B — Sat, 12 Dec 2020 08:21:48 GMT

Hello @Janehard01.

Thanks for coming back to the community.

I currently can't see any more information regarding the iPad Air 10.9 in Rose Gold other than we are awaiting stock from the supplier and will deliver to you as soon as possible.

As soon as there is an update on your order you will be notified.

Katie 🙂

Re: iPad delivery

Mribbeck — Mon, 28 Dec 2020 08:48:08 GMT

I ordered my iPad Air on December 8th and was told it was guaranteed to arrive before Christmas. Since then I have had no communication from EE and when I rang I was told I would have to speak to the people in the shop, only problem is the shop is now close due to lockdown. I am very dissatisfied with the level of service and lack of communication, particularly as I was advised to order a more expensive model to guarantee arrival before Christmas. Ringing helpline appears to be a waste of time as you g t told it is a retail issue and can’t be dealt with by the online team.

Re: iPad delivery

James_B — Mon, 28 Dec 2020 08:56:20 GMT

Hi @Mribbeck,

Welcome to the EE Community. 🙂

Due to a delay from the manufacturer, a small number of customers who ordered certain models of iPad from us will unfortunately see a delay in receiving them. While the vast majority of our customers will receive their devices as normal, we’re contacting those affected to apologise for the inconvenience this causes and to provide them with a gesture of goodwill. We will also be providing them with regular updates until their iPads arrive.

James

Re: iPad delivery

Mribbeck — Mon, 28 Dec 2020 09:00:24 GMT

I ordered an iPad Air from an EE shop

on December 8th. I was persuaded to order a more expensive model by the sales assistant as it was in stock and I would get it before Christmas. I asked the question three times if it would arrive in time and was assured three times it would. It was supposed to be a present. Since then the only contact I have had from EE is a call from the sales assistant to say the iPad is not arriving, nothing else at all. When I rang EE direct got through to someone who advised me to go back to the shop, which is not an option due to lockdown. I have to say for an organisation the size of EE the level of customer care can only be described as appalling. I have been a customer of EE for many years and feel very badly let down.

Re: iPad delivery

Mribbeck — Mon, 28 Dec 2020 09:05:26 GMT

Considering the order was made in December 8th would have expected to hear from you by now. As I said there has been no contact or information. You have put a solved sticker on my post, that is certainly not the case as far as I am concerned.