https://community.ee.co.uk/t5/Archived-Posts/Upgrade/m-p/1103109#M321777 <P>That's fair enough with the order number. I've talked to a member of the upgrades and billing teams on live chat but they have no order placed even though I've already paid £30 upfront and have the order number. Just gave me a number to ring which I've been on hold for 30 mins already so no closer there to answer yet.&nbsp;</P> Wed, 01 Dec 2021 10:14:44 GMT Danngh369 2021-12-01T10:14:44Z https://community.ee.co.uk/t5/Archived-Posts/Upgrade/m-p/1103020#M321775 <P>Hi I placed an upgrade order 2 days ago, I received an xko order number but it doesn't track anything and says tracking is unavailable but will be updated. I've paid an upfront cost but heard nothing else since.</P><P>Dan</P> Tue, 30 Nov 2021 22:21:26 GMT https://community.ee.co.uk/t5/Archived-Posts/Upgrade/m-p/1103020#M321775 Danngh369 2021-11-30T22:21:26Z https://community.ee.co.uk/t5/Archived-Posts/Upgrade/m-p/1103030#M321776 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1186036">@Danngh369</a>&nbsp;..&nbsp; the XKO is an order number, not a tracking number.&nbsp; You should receive a tracking number when your order is on it's way with the courier.</P> Tue, 30 Nov 2021 23:03:40 GMT https://community.ee.co.uk/t5/Archived-Posts/Upgrade/m-p/1103030#M321776 wardi 2021-11-30T23:03:40Z https://community.ee.co.uk/t5/Archived-Posts/Upgrade/m-p/1103109#M321777 <P>That's fair enough with the order number. I've talked to a member of the upgrades and billing teams on live chat but they have no order placed even though I've already paid £30 upfront and have the order number. Just gave me a number to ring which I've been on hold for 30 mins already so no closer there to answer yet.&nbsp;</P> Wed, 01 Dec 2021 10:14:44 GMT https://community.ee.co.uk/t5/Archived-Posts/Upgrade/m-p/1103109#M321777 Danngh369 2021-12-01T10:14:44Z