https://community.ee.co.uk/t5/Archived-Posts/New-phone-delivered-faulty/m-p/1102606#M321710 <P>Hello <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1455888">@Donz83</a>.&nbsp;</P> <P>&nbsp;</P> <P>Welcome to the EE Community.&nbsp;</P> <P>&nbsp;</P> <P>I am sorry to hear this.&nbsp;</P> <P>&nbsp;</P> <P>Please could you confirm since your post have you been able to get some guidance from our customer care team?</P> <P>&nbsp;</P> <P>Katie.</P> Mon, 29 Nov 2021 16:27:58 GMT Katie_B 2021-11-29T16:27:58Z https://community.ee.co.uk/t5/Archived-Posts/New-phone-delivered-faulty/m-p/1102584#M321709 <P>Afternoon all, finally for my phone upgraded and delivered this afternoon. However after getting it out the box and turning on it appears the sim tray is missing?!!! I’ve been on the phone since 2pm this afternoon and keep getting either hung up on or just on hold (current time 43 mins) I know how busy they are so I was wondering if anyone else could point me in the right &nbsp;direction?&nbsp;</P> Mon, 29 Nov 2021 15:55:59 GMT https://community.ee.co.uk/t5/Archived-Posts/New-phone-delivered-faulty/m-p/1102584#M321709 Donz83 2021-11-29T15:55:59Z https://community.ee.co.uk/t5/Archived-Posts/New-phone-delivered-faulty/m-p/1102606#M321710 <P>Hello <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1455888">@Donz83</a>.&nbsp;</P> <P>&nbsp;</P> <P>Welcome to the EE Community.&nbsp;</P> <P>&nbsp;</P> <P>I am sorry to hear this.&nbsp;</P> <P>&nbsp;</P> <P>Please could you confirm since your post have you been able to get some guidance from our customer care team?</P> <P>&nbsp;</P> <P>Katie.</P> Mon, 29 Nov 2021 16:27:58 GMT https://community.ee.co.uk/t5/Archived-Posts/New-phone-delivered-faulty/m-p/1102606#M321710 Katie_B 2021-11-29T16:27:58Z