topic Re: Where's my phone? in Archived Posts

Where's my phone?

Sofimaee — Thu, 25 Nov 2021 17:25:28 GMT

Hi, I ordered an upgrade via 150 yesterday and was told it would be delivered by DPD today (paid for a £6.99 fee for this purpose). I had a confirmation email also saying the delivery date would be today but the email did not include a tracking number. I've scoured online for answers but with no avail, I've waited in all day (barring collecting my children from school) and still nothing. I've not received a text message from DPD either and I'm wondering where my phone is?

Many thanks,

Sofi.

Re: Where's my phone?

Katie_B — Thu, 25 Nov 2021 17:40:20 GMT

Hello @Sofimaee.

Thanks for upgrading with us 🙂

Please could you confirm what you upgraded to? if you could also include the memory size and colour.

Speak soon,

Katie 🙂

Re: Where's my phone?

Sofimaee — Thu, 25 Nov 2021 18:06:28 GMT

Hi @Katie_B

I upgraded to a Samsung Galaxy S21 Ultra, 128GB in Silver

Re: Where's my phone?

Katie_B — Thu, 25 Nov 2021 19:09:04 GMT

Thanks for confirming @Sofimaee.

I have checked and this should be despatched within 1 day.

I would recommend giving us a call so our customer care team can look into this further.

Katie 🙂

Re: Where's my phone?

Sofimaee — Thu, 25 Nov 2021 19:23:05 GMT

Thank you for your response @Katie_B

II tried calling the customer care team earlier but couldn't get through.

I'll try again now,

Thanks for your help.

Sofi

Re: Where's my phone?

Leanne_T — Fri, 26 Nov 2021 06:59:13 GMT

Hope you got this sorted after calling us @Sofimaee

Have a lovely weekend.

Leanne.

Re: Where's my phone?

Cazw89 — Mon, 29 Nov 2021 12:37:42 GMT

I’m having same problem but with a iPhone 13 pro max Sierra blue 256mb

Re: Where's my phone?

Leanne_T — Mon, 29 Nov 2021 13:03:34 GMT

Hi @Cazw89

Thanks for coming to the community.

When did you place the order?

Have you received an email confirming your order?

Thanks 🙂

Leanne.