https://community.ee.co.uk/t5/Archived-Posts/New-handset-hasn-t-arrived/m-p/1102036#M321648 <P>Hi, last week I decided to go for an upgrade due to the fact that my elderly handset is rapidly becoming obsolete, Upgrade went smoothly and was expected the new phone to arrive within a couple of days, however after a week now I have not only not received the new phone, but other than the confirmation email, not heard a thing from either EE or DPD couriers</P><P>Tried using the order tracker with the order number, but that doesn’t work either, was wondering if anyone else had experienced the same issues</P> Sat, 27 Nov 2021 14:30:20 GMT Jh71 2021-11-27T14:30:20Z https://community.ee.co.uk/t5/Archived-Posts/New-handset-hasn-t-arrived/m-p/1102036#M321648 <P>Hi, last week I decided to go for an upgrade due to the fact that my elderly handset is rapidly becoming obsolete, Upgrade went smoothly and was expected the new phone to arrive within a couple of days, however after a week now I have not only not received the new phone, but other than the confirmation email, not heard a thing from either EE or DPD couriers</P><P>Tried using the order tracker with the order number, but that doesn’t work either, was wondering if anyone else had experienced the same issues</P> Sat, 27 Nov 2021 14:30:20 GMT https://community.ee.co.uk/t5/Archived-Posts/New-handset-hasn-t-arrived/m-p/1102036#M321648 Jh71 2021-11-27T14:30:20Z https://community.ee.co.uk/t5/Archived-Posts/New-handset-hasn-t-arrived/m-p/1102037#M321649 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2340397">@Jh71</a>&nbsp; &nbsp;What phone did you order ? &nbsp; Your order number isn’t a tracking number so it’ll never work.&nbsp;</P> Sat, 27 Nov 2021 14:33:41 GMT https://community.ee.co.uk/t5/Archived-Posts/New-handset-hasn-t-arrived/m-p/1102037#M321649 Chris_B 2021-11-27T14:33:41Z