https://community.ee.co.uk/t5/Archived-Posts/Upgrade-gone-wrong-additional-line-ordered-instead/m-p/1101877#M321631 <P>Right so i dont know how this has happened but i decided to try and do an early upgrade on my current plan to a sim only... followed all upgrade tabs etc from My EE app to browser, chose the one i wanted from the upgrade tab and ordered it. Had the confirmation email come through which says additional line at the top of the email...? How do i sort this out? <span class="lia-unicode-emoji" title=":unamused_face:">😒</span></P> Fri, 26 Nov 2021 20:40:13 GMT Arnela 2021-11-26T20:40:13Z https://community.ee.co.uk/t5/Archived-Posts/Upgrade-gone-wrong-additional-line-ordered-instead/m-p/1101877#M321631 <P>Right so i dont know how this has happened but i decided to try and do an early upgrade on my current plan to a sim only... followed all upgrade tabs etc from My EE app to browser, chose the one i wanted from the upgrade tab and ordered it. Had the confirmation email come through which says additional line at the top of the email...? How do i sort this out? <span class="lia-unicode-emoji" title=":unamused_face:">😒</span></P> Fri, 26 Nov 2021 20:40:13 GMT https://community.ee.co.uk/t5/Archived-Posts/Upgrade-gone-wrong-additional-line-ordered-instead/m-p/1101877#M321631 Arnela 2021-11-26T20:40:13Z https://community.ee.co.uk/t5/Archived-Posts/Upgrade-gone-wrong-additional-line-ordered-instead/m-p/1101888#M321632 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2014647">@Arnela</a>&nbsp; You need to call customer services about this. &nbsp;</P> Fri, 26 Nov 2021 21:23:36 GMT https://community.ee.co.uk/t5/Archived-Posts/Upgrade-gone-wrong-additional-line-ordered-instead/m-p/1101888#M321632 Chris_B 2021-11-26T21:23:36Z