topic Re: No order number? in Archived Posts

No order number?

paigelbx — Fri, 26 Nov 2021 13:25:20 GMT

I just placed an order for a new phone today. I was told it would be delivered Monday. I looked at my confirmation email and there is not any kind of tracking number on it?? Help??

Re: No order number?

Chris_B — Fri, 26 Nov 2021 13:50:48 GMT

@paigelbx You’ll not get a tracking number on the same email as the order number/confirmation email. Once a device has been allocated to you you’ll receive this. What device did you order ?

Re: No order number?

James_B — Fri, 26 Nov 2021 14:02:47 GMT

Hi @paigelbx,

Welcome to the EE Community. 🙂

If your phone is scheduled for delivery on Monday, you'll receive a text message with tracking details before 8pm on Sunday.

Hope this helps.

James