topic Re: Bright star trade in in Archived Posts

Bright star trade in

ShazK73 — Sat, 06 Feb 2021 10:51:03 GMT

Hi has anyone had problem with trade in, I traded phone phone in around about the 10th December, tracked it and it said it was delivered & signed for ( misplaced the receipt 😡) I also received a text from EE saying they had received it (don’t have that either) now there charging me for the phone, anyone HELP, need my phone for work x

Re: Bright star trade in

Chris_B — Sat, 06 Feb 2021 12:37:53 GMT

@ShazK73 you’re going to have to call customer services about this.

Re: Bright star trade in

ShazK73 — Sat, 06 Feb 2021 13:13:33 GMT

Yeah done that have to wait 72 hours for someone to call me back x

Re: Bright star trade in

koregan — Tue, 16 Feb 2021 09:44:02 GMT

Hello, I have also had a problem with this.

I sent my phone to Brightstar last week Thursday special delivery, it was delivered and signed for on Friday. On Sunday i received a 'final reminder' email saying that i should send my phone before the 17th. I have tried calling the number which is in the email (0208 732 3798) and sat in a queue for over 1 hour and 5 minutes yesterday.

Whilst i was waiting i trawled the web and found an email address associated with the same number - eeconsumer.uk@brightstar.com - i emailed explaining the situation yesterday and have had no response.

I am, again, sat in the brighstar phone system waiting for someone to pick up and have been sat in hold for 20 minutes now. I am working full time and cannot afford to sit here for hours on end waiting for someone to pick up.

Does anyone out there have any idea how i can get through to these people?

rgds

Kevin

Re: Bright star trade in

James_B — Tue, 16 Feb 2021 12:00:47 GMT

Hi @koregan,

Welcome to the EE Community. 🙂

You've done the right thing in contacting Brightstar via email. They'll get back to you as soon as possible.

Thanks

James

Re: Bright star trade in

Ian14614 — Fri, 26 Nov 2021 09:05:22 GMT

I have the same problem. I have proof of postage and tracking by Royal Mail to confirm it was delivered and now I have a waring from EE that they wish to charge me £440 for the phone. I have tried to call Brightstar but no reply despite long calls.

I have emailed them, eeconsumer.uk@brightstar.com and hope to get a reply.

I called EE (150) and asked them to put a note on my account to say I am challenging it.

@James_B Please,,,, any more advice would be really appreciated. As a long time customer of EE I am really upset and worried about this.

Thanks

ian

Re: Bright star trade in

James_B — Fri, 26 Nov 2021 11:05:29 GMT

Hi @Ian14614,

I'm sorry to hear you weren't able to contact Brightstar when you called. They'll respond to your email as soon as possible.

James