topic Re: Question about my PS5 order in Archived Posts

Question about my PS5 order

Clickbait93 — Thu, 12 Aug 2021 20:30:33 GMT

Hello Community,

I have a quick question about my recent PS5 Add to Plan Order.
On Thursday 5th of August, I proceeded to order a PS5 from EE as an "Add to Plan" order. I have received a confirmation email from EE saying that my order was accepted and would be on its way soon.
The day after, on the 6th of August, the upfront payment of 10£ was taken from my bank account. From what I read on the FAQ page about PS5 orders, it says that my 10£ would be taken when my order was processed.
After that, absolutely nothing but stone silence for a week. I tried calling 150, but they said that they don't have any information as it's a different team handling PS5 orders. Other than that, no communication was made neither from EE nor from DPD (The 150 operator stated I'd have to wait for a communication from the courier). So, if my order was processed on the 6th of August, as that's when the payment was taken from my bank account, why haven't I received a single word from anybody? I just want to make sure that nothing's wrong to be honest but I am only met with "We don't know". Is there anyone here that can help me?

Re: Question about my PS5 order

Christopher_G — Fri, 13 Aug 2021 07:21:36 GMT

Hi @Clickbait93

Welcome to the community and thanks for ordering.

It sounds like we've received your order, if the payment has been taken already. Is your account address correct in your My EE account?

Chris

Re: Question about my PS5 order

Clickbait93 — Fri, 13 Aug 2021 08:43:04 GMT

Hello @Christopher_G

Thanks for your reply. I just doulechecked, to make sure, and yes, the email address is correct. If you are referring to my home address, that is also correct.

Re: Question about my PS5 order

Christopher_G — Fri, 13 Aug 2021 12:42:05 GMT

When you called 150, did they say if they could see any notes about your order, @Clickbait93?

Chris

Re: Question about my PS5 order

Clickbait93 — Fri, 13 Aug 2021 12:50:46 GMT

@Christopher_G No, they just told me that they had no information about PS5 orders whatsoever, and that I would just have to wait for the PS5 team and DPD to contact me. No other information was given to me then, they just said they didn't know nor they could give me an ETA, only that I had to wait.

Re: Question about my PS5 order

Christopher_G — Fri, 13 Aug 2021 13:04:38 GMT

OK, thank you.

I've sent you a private message to get some more information from you, @Clickbait93.

Please have a look and get back to me.

Thanks

Chris

Re: Question about my PS5 order

Clickbait93 — Fri, 13 Aug 2021 13:11:14 GMT

Got back to you, thanks for your help Chris.

Re: Question about my PS5 order

Smiffy29 — Thu, 30 Sep 2021 19:36:43 GMT

Did you receive your order eventually? The same thing is happening to me now

Re: Question about my PS5 order

Katie_B — Fri, 01 Oct 2021 06:08:25 GMT

Hello @Smiffy29.

When did you place your order for the PlayStation 5?

Speak soon,

Katie 🙂

Re: Question about my PS5 order

Cropz92 — Fri, 26 Nov 2021 00:04:42 GMT

@Clickbait93 did you receive your PS5 mate, I've read on another Cummings page that I should have received 2 emails after one another both from customer services team, I have only received one so I'm a little worried now? But the £10 deposit has been taken from my account

Re: Question about my PS5 order

James_B — Fri, 26 Nov 2021 07:49:19 GMT

Hi @Cropz92,

Welcome to the EE Community. 🙂

If the deposit payment has been taken, your order has been successful. We'll be in touch when your order is ready for dispatch.

Hope this helps.

James

Re: Question about my PS5 order

Cropz92 — Fri, 26 Nov 2021 10:31:53 GMT

@James_B thanks for your hasty reply, yes the deposit has been taken, however in a previous post you made on the community you stated I should have received 2 emails but I have only received one. Is this normal?

Re: Question about my PS5 order

James_B — Fri, 26 Nov 2021 10:57:28 GMT

Hi @Cropz92,

Yes, if your payment has been taken, your order has been processed successfully.

James