topic Re: Has my upgrade been accepted in Archived Posts

Has my upgrade been accepted

Beccat95 — Fri, 26 Nov 2021 06:24:00 GMT

I upgraded my phone yesterday and received a ‘your order is on the way’ email, money has been taken for the upfront cost but nothing since and I can’t track it, should I be able to track it by now?

Re: Has my upgrade been accepted

Northerner — Fri, 26 Nov 2021 06:28:07 GMT

Hi @Beccat95

Has the email you've received no order number?

If not then you can speak to EE CS on 150 for the tracking number.

Thanks

Re: Has my upgrade been accepted

Beccat95 — Fri, 26 Nov 2021 06:30:13 GMT

Hey @Northerner

yes email has an order number but when I put that in to track online it says no information available!

Thanks!

Re: Has my upgrade been accepted

James_B — Fri, 26 Nov 2021 08:50:20 GMT

Hi @Beccat95,

Welcome to the EE Community. 🙂

Which phone did you order?

James