topic Re: awaiting confirmation in Archived Posts

awaiting confirmation

StefanaCiuchi — Wed, 24 Nov 2021 17:42:13 GMT

Hi,

I upgraded my plan on the 2nd of November . Since then, every time I try to track my order the status is "awaiting confirmation" . This is the last month left of my contract and I was really hopping to upgrade with EE . Please can someone cam back to me and clarify why after 2 weeks the status of my order haven't change and why every time I try to see my plan through EE app this message pops up : " Sorry we haven't been able to retrieve your plan details, please try later"

Order tracking number : xxxxxxxxxxxxx

Thank you!

Re: awaiting confirmation

Christopher_G — Wed, 24 Nov 2021 18:29:11 GMT

Welcome to the community, @StefanaCiuchi.

What device did you order? Please include memory size and colour.

Thanks

Chris

Re: awaiting confirmation

StefanaCiuchi — Thu, 25 Nov 2021 16:27:17 GMT

Hi,

I order IPhone 13 Pro Max 128 GB Gold .

Regards,

Stefana

Re: awaiting confirmation

Katie_B — Thu, 25 Nov 2021 17:38:57 GMT

Hi @StefanaCiuchi.

The current guidance for this device is to expect despatch in more than 28 days.

As soon as your order begins to progress the tracker will be updated.

You will also receive notification for delivery from our courier.

Katie 🙂