topic Re: Where is my PS5 in Archived Posts

Where is my PS5

Smiffy29 — Thu, 30 Sep 2021 19:45:45 GMT

I placed an add to plan order a few days ago and have not received any updates about delivery. I have however had £10 upfront taken and confirmation of the additional £50 monthly on my Direct Debit. How do I get an update on delivery?

Re: Where is my PS5

Chris_B — Thu, 30 Sep 2021 20:01:46 GMT

@Smiffy29 you be notified when the device is on it way to you but have you checked your spam folder to make sure nothing is gone in there ?

Re: Where is my PS5

Leanne_T — Fri, 01 Oct 2021 07:08:11 GMT

Hi there @Smiffy29

Thanks for coming to the community.

Once your order has been dispatched DPD will be in contact with tracking information for the delivery.

You can download the DPD app and this will show any deliveries for your address 🙂

Leanne.

Re: Where is my PS5

nick593 — Thu, 25 Nov 2021 15:38:29 GMT

i'm the same - money taken but nothing else - no email, no confirmation of order, nothing - and you can't speak to anyone as the menu system is the most confusing in history

Re: Where is my PS5

Katie_B — Thu, 25 Nov 2021 17:29:39 GMT

Hello @nick593.

Welcome to the EE Community.

Our customer care team on 150 will be able to look into this further for you as they have account access.

Please call 150 and select options 1, 4 then 2.

Katie 🙂