topic Re: Taking new line out in Archived Posts

Taking new line out

Dina98 — Wed, 24 Nov 2021 21:08:12 GMT

Hi I tried to take another phone contract out but realised I’d tried upgrading my own line by accident . When calling EE he changed the order for me and said that he would order me the iPhone 13 but was currently out of stock for 7 days . Unfortunately his system went down and so he took my number and said he would call back . Later that day I got a message from EE that said new line added . But I’ve not had no confirmation emails or any delivery emails .

Re: Taking new line out

Jon_K — Thu, 25 Nov 2021 08:22:41 GMT

Hi @Dina98.

Welcome to the community.

I'd recommend getting back in touch with our Customer Care team about this.

They will be able to check your account and make sure your order has gone through, then give you an update on it.

Let us know how you get on.

Jon

Re: Taking new line out

Dina98 — Thu, 25 Nov 2021 12:29:13 GMT

If I go into my local EE shop would they be able to help me out there. Would they be able to tell me if the guy on the phone added the new line or not . Just abit worried I’ll be waiting and the phone never arrive .

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Re: Taking new line out

Jon_K — Thu, 25 Nov 2021 13:35:43 GMT

It would be best to give us a call if possible, @Dina98.

Our Customer Care team would be able to check your account straight away.

Jon