topic Track my order - new ee customer in Archived Posts

Track my order - new ee customer

fayegill123 — Thu, 25 Nov 2021 11:31:34 GMT

Hi,

I ordered my new phone on the 14th November, on the 15th I received an email to say I had to call to finish my order. The lady then completed my order on the 15th and said I would have it by the 17th. No phone came. I phoned 150 on the 18th and got told it would come within the week. Still no phone. I've tried calling 150 again but I cant get through. I only have 14 to send my old phone back to receive my trade in deal which is nearly done and the online tracker isn't showing anything.

Re: Track my order - new ee customer

Mariah3 — Thu, 25 Nov 2021 12:40:16 GMT

What phone was it you ordered if you don’t mind me asking?

Re: Track my order - new ee customer

Leanne_T — Thu, 25 Nov 2021 13:05:15 GMT

Hi @fayegill123

Thanks for coming to the community.

Which model phone did you order?

Could let me know the size and colour?

Speak soon 🙂

Leanne.