topic Where's my order number? in Archived Posts

Where's my order number?

CCarter — Wed, 24 Nov 2021 10:04:54 GMT

I ordered a new iPhone yesterday from EE and thought I would try their Track your order facility. The problem is my confirmation email (and every other email and text I've received) doesn't give an order number. I have an account number and details of the plan etc. but no sign at all of an order number, and it's the order number I have to quote to access the tracking...

Any help gratefully received

Re: Where's my order number?

Leanne_T — Wed, 24 Nov 2021 12:05:29 GMT

Afternoon @CCarter

Thanks for coming to the community.

If you get in touch with our Mobile Care team they will check the order and the reference number for you, so you can track the order 🙂

Thanks.

Leanne.