topic Re: No messages regarding delivery? in Archived Posts

No messages regarding delivery?

JayWright91 — Tue, 23 Nov 2021 20:34:08 GMT

Hello

I placed an order last night on the online store and had an email to call through as needed more information. I spoke with a rep this morning and completed an EVI or EIV and was told everything was done etc. Welcome to EE etc. I was told I would receive delivery info today via DPD for delivery tomorrow, however I have yet to receive anything.

I have received an email from EE saying confirmation - your order is on its way with an account number but no tracking number? So I can't even track it online?

Is this normal?

Re: No messages regarding delivery?

Northerner — Tue, 23 Nov 2021 20:57:45 GMT

Hi @JayWright91

If you speak to CS on 150 you can obtain your tracking number and use EE online tracking tool.

https://myaccount.ee.co.uk/orderdetails

Thanks

Re: No messages regarding delivery?

James_B — Wed, 24 Nov 2021 08:39:44 GMT

Hi @JayWright91,

Welcome to the EE Community. 🙂

If your delivery is scheduled for tomorrow, you'll receive your tracking information via text before 8pm this evening.

James