topic Re: No texts from DPD & no Order Number to track online! in Archived Posts

No texts from DPD & no Order Number to track online!

MCNicholls — Tue, 23 Nov 2021 16:14:12 GMT

My phone was stolen so I can't receive any texts from DPD regarding the delivery of my new device. The confirmation email I received from EE doesn't include an Order Number either so I can't find any way to track my delivery! Can anyone at EE please help???

Re: No texts from DPD & no Order Number to track online!

Katie_B — Tue, 23 Nov 2021 17:31:22 GMT

Hello @MCNicholls.

Welcome to the community.

I am so sorry to hear your phone has been stolen.

Please could I ask you to confirm what phone you ordered?

Have you downloaded the DPD app? you can enter your contact details and delivery address to find out more delivery information.

Katie 🙂

Re: No texts from DPD & no Order Number to track online!

MCNicholls — Tue, 23 Nov 2021 19:19:28 GMT

Hi Katie, thanks for replying so quickly.

I ordered a Samsung A52s 5G in black. I downloaded the DPD app as recommended but that's also asking for my phone number so they can send me a pin code to verify my identity. Without a phone this is obviously not feasible and I need to communicate via email if possible.

Re: No texts from DPD & no Order Number to track online!

MCNicholls — Tue, 23 Nov 2021 19:22:26 GMT

Is it at all possible to nominate someone else to receive my phone delivery?

Re: No texts from DPD & no Order Number to track online!

Leanne_T — Wed, 24 Nov 2021 08:34:47 GMT

Hi @MCNicholls

They would need to have the same surname and show DPD their proof of ID.

Have you tried using the email address for the DPD app?

Thanks 🙂

Leanne.