topic Re: I ordered iPhone 13 pro max in Archived Posts

I ordered iPhone 13 pro max

Mannaa1 — Tue, 23 Nov 2021 17:02:16 GMT

Hi there I ordered a phone but I haven’t got the order reference number how can i get it or how can i know if my order was successful

Re: I ordered iPhone 13 pro max

Chris_B — Tue, 23 Nov 2021 18:36:17 GMT

@Mannaa1 Have you checked your spam folder ?

Re: I ordered iPhone 13 pro max

markdtp — Tue, 23 Nov 2021 18:47:20 GMT

I did the same online and I didn’t receive any confirmation either and in My EE there is no indication that my order went through!!!

Guess I will have to call EE!!

Re: I ordered iPhone 13 pro max

SaraCaroline — Tue, 23 Nov 2021 18:59:20 GMT

I’ve got the exact same problem going on. I’ve had no emails from yourselves since you took the £30 from my account at the end of last week. My email address is xxxxxxx@xxxxxxxxx

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Re: I ordered iPhone 13 pro max

James_B — Wed, 24 Nov 2021 08:07:57 GMT

Hi @markdtp,

Have you checked your spam/junk email folder?

James

Re: I ordered iPhone 13 pro max

James_B — Wed, 24 Nov 2021 08:09:24 GMT

Hi @SaraCaroline,

Welcome to the EE Community. 🙂

If payment has been taken, your order has been successful. Did you order a phone that is on back order?

James