topic Re: Unable to track my device in Archived Posts

Unable to track my device

Chloejaynee — Sun, 21 Nov 2021 10:32:27 GMT

Hi I ordered my iPhone 13 pro max 128gb gold on 3.11.2021 was told yesterday to track it as it will be with me shortly by ee customer services. When I try track my item it says sorry there's been a problem trying to track it unless a pay monthly device which mine is, anyone else had this problem before? Getting worried my order hasn't been confirmed as I can't track it

Re: Unable to track my device

Chris_B — Sun, 21 Nov 2021 12:31:09 GMT

@Chloejaynee Have you received a tracking number? A number that has XKO/XKN is not a tracking number it’s just an order number and you can not track with that.

Re: Unable to track my device

Chloejaynee — Sun, 21 Nov 2021 12:34:20 GMT

@Chris_B I was given a tracking number by customer services its 10 numbers and no letters, have they given me the wrong number?

Re: Unable to track my device

James_B — Sun, 21 Nov 2021 16:00:16 GMT

Hi @Chloejaynee,

Don't worry, if Customer Care could see your order, then it is in place.

The delivery guidance when you placed your order was 'expect dispatch in more than 28 days'. You'll receive a text message with tracking details as soon as your order is dispatched.

Thanks

James

Re: Unable to track my device

Hanlea — Mon, 22 Nov 2021 11:52:29 GMT

Hi, I ordered my device a week ago on Sunday and I have had no update. It said it was usually dispatched within 24 hours as it was in stock but I have not had anything since the confirmation email. Is there any way I can get an update on this.

Thanks,

Hannah

Re: Unable to track my device

James_B — Mon, 22 Nov 2021 12:04:56 GMT

Hi @Hanlea,

Welcome to the EE Community. 🙂

Which phone did you order?

James

Re: Unable to track my device

Hanlea — Mon, 22 Nov 2021 12:06:26 GMT

Hi @James_B , it was the iPhone 12 Pro and the Apple Watch series 6.

Hannah

Re: Unable to track my device

James_B — Mon, 22 Nov 2021 12:10:06 GMT

Hi @Hanlea,

Which colour and memory size did you choose for your phone and which colour and size watch?

James

Re: Unable to track my device

Hanlea — Mon, 22 Nov 2021 12:29:05 GMT

@James_B @It’s iPhone 12 Pro good as new graphite 128gb and Apple Watch series 6 graphite stainless steel 44

Re: Unable to track my device

James_B — Mon, 22 Nov 2021 12:36:14 GMT

Hi @Hanlea,

Please get in touch with Customer Care to check the status of your order.

They'll be happy to help. 🙂

James