topic Re: Tracking my order in Archived Posts

Tracking my order

Clemdog97 — Fri, 19 Nov 2021 10:44:22 GMT

Hi there, iv just purchased the new Xbox yesterday online and iv had a confirmation email saying it’s on its way to me and too look out for a text for delivery updates, but a few of my mates done the same and ordered there’s after me and there’s are out for delivery today? Anyone know the problem? Thanks

Re: Tracking my order

Katie_B — Fri, 19 Nov 2021 11:54:04 GMT

Hello @Clemdog97.

Thanks for ordering with us.

Have you tried downloading the DPD app and entering your contact details and delivery address?

Speak soon,

Katie 🙂

Re: Tracking my order

Monkey21 — Fri, 19 Nov 2021 14:18:04 GMT

@Clemdog97 any news I'm in the same boat ?

Re: Tracking my order

Dazaae2008 — Fri, 19 Nov 2021 14:25:01 GMT

I am in the same boat please... can we have a proper update and when items will be processed from the warehouse?

Re: Tracking my order

Katie_B — Fri, 19 Nov 2021 14:40:22 GMT

Hi @Monkey21 and @Dazaae2008.

As soon as there is an update regarding your order you will be notified.

Finger's crossed your new Xbox is with you very soon.

Katie 🙂

Re: Tracking my order

Dazaae2008 — Fri, 19 Nov 2021 17:12:12 GMT

Also the text message stated 24 months ultimate game pass included the code is for one month. Do I get a new code each month or is the code I received incorrect?

Is there any issue with the fulfillment of the xboxs if there is I think we would all rather know now then wait round?

Re: Tracking my order

Valo03 — Fri, 19 Nov 2021 17:27:30 GMT

I also ordered an Xbox series x yesterday without word on delivery. I tried to register the 24 month pass and it just says system error after confirming my mobile number and entering the pin they text me.

I’m stuck in a loop with the phone options because all options appear to be about phones or bb.

Re: Tracking my order

Dazaae2008 — Fri, 19 Nov 2021 18:08:25 GMT

I can't even track the order on your website and it gives an error. Can EE please give an update to those people that haven't had text message confirming delivery?

Re: Tracking my order

Markyboy22 — Sat, 20 Nov 2021 10:28:54 GMT

Hello @Dazaae2008 have you had any updates on your order, Iam in the same situation, i got the bundles pass no problem but nothing on the console, be good if they let us know whats happening