topic Collecting order in store in Archived Posts

Collecting order in store

aya-kun — Fri, 19 Nov 2021 20:10:33 GMT

my contract is due for an upgrade and I have been looking at the deals online and kinda want to do it that way as I don't get a lot of time during the day due to work to speak to them in store, but I have been reading that I need ID to collect is that correct.

Been using the same branch for many years and they all knew me in there but I know that the staff has now changed, I don't have a DL/Passport the only photo ID that I have is my NHS smart card but Im not sure that is good enough to collect with.

If its not do I need ID to go into store and upgrade my phone

Re: Collecting order in store

Chris_B — Fri, 19 Nov 2021 20:23:44 GMT

@aya-kun You just need photo ID. It’s your picture on your NHS ID card isn’t it ?

Re: Collecting order in store

aya-kun — Fri, 19 Nov 2021 20:29:22 GMT

@Chris_B Yes its my photo that is on the card, was just checking as keep reading that it needs to be a passport or drivers lisecnce, and not knowing any of the staff in there now I didn't want any issue if I was to order online to pick up in the store

Re: Collecting order in store

Chris_B — Fri, 19 Nov 2021 20:33:10 GMT

@aya-kun It’s photo ID. More people will only have a passport or driving license so that’s why that’s mentioned.