topic Re: Back order in Archived Posts

Back order

Tilts82 — Mon, 08 Nov 2021 07:48:17 GMT

Hi,

I ordered my upgrade on 02/11 and have seen that it says back order confirmed - how can I find out when the expected date of dispatch/delivery will be? It was for an iPhone 11?

Re: Back order

Katie_B — Mon, 08 Nov 2021 08:18:01 GMT

Hello @Tilts82.

Thanks for ordering with us.

What colour and memory size did you order?

Once your phone is ready for despatch the online tracker will be updated.

Katie 🙂

Re: Back order

Tilts82 — Fri, 19 Nov 2021 15:22:43 GMT

Hi,

I ordered a black iPhone 11 64gb,

also I am being charged for the phone on my most recent phone bill even though I have no idea when it will be delivered….

Re: Back order

Leanne_T — Fri, 19 Nov 2021 15:42:25 GMT

Hi @Tilts82

Thanks for coming back to us.

Has your new upgraded plan started?

Thanks.

Leanne.

Re: Back order

Tilts82 — Fri, 19 Nov 2021 16:26:29 GMT

Hello,

I don’t know, I assume it wouldn’t start until the new phone has arrived - do you know when I might receive my phone? I ordered it on 2 November?!

Re: Back order

Katie_B — Fri, 19 Nov 2021 17:46:27 GMT

Hi @Tilts82.

You can check if the plan has started by visiting your My EE account.

Please could you check this and report back so we can then look further into this for you.

Katie 🙂

Re: Back order

Tilts82 — Fri, 19 Nov 2021 18:09:00 GMT

Hi,

it does not say it just keeps saying cannot retrieve details, it has been saying this since I ordered my upgrade - can you shed any light on when the phone might be delivered as I’m possibly going to look into switching providers as this no i formation is getting a bit ridiculous!

Re: Back order

Katie_B — Fri, 19 Nov 2021 18:38:51 GMT

Hi @Tilts82.

I don't currently have any further information regarding delivery of the iPhone 11 64GB in Black.

I have sent you a private message for more details.

Katie 🙂