topic EE cancelled my order without warning and without my consent in Archived Posts

EE cancelled my order without warning and without my consent

froub — Wed, 17 Nov 2021 20:04:20 GMT

Maybe give someone more than 24 hours to reply to an email when you’ve gone more than a month before telling them their “in stock” order isn’t in stock? Just a thought.

Re: EE cancelled my order without warning and without my consent

Northerner — Wed, 17 Nov 2021 21:27:17 GMT

Hi @froub

There is no account access on these forums. You will need to speak to EE CS on 150 about this issue.

EE don't need your consent to cancel a contract which hasn't started.

Thanks

Re: EE cancelled my order without warning and without my consent

mikeliuk — Wed, 17 Nov 2021 21:57:09 GMT

Hi @froub ,

The best summary I can find of the niceties of the legal position is the below link. Good luck!

https://www.ashurst.com/en/news-and-insights/legal-updates/terminating-contracts-under-english-law/

Re: EE cancelled my order without warning and without my consent

Christopher_G — Thu, 18 Nov 2021 07:47:45 GMT

Hi @froub

Welcome to the community. Sorry to hear that your order was cancelled.

Have you spoken to our mobile care team? Did they explain why the order was cancelled?

Chris