https://community.ee.co.uk/t5/Archived-Posts/Pre-paid-envelope/m-p/1099510#M321225 <P>Hi there <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1071944">@Mariebig4567</a></P> <P>&nbsp;</P> <P>Thanks for coming to the community.&nbsp;</P> <P>&nbsp;</P> <P>The trade in pack is sent separate to your phone and will be delivered by Royal Mail.&nbsp;</P> <P>&nbsp;</P> <P>If you give us a call on 150, the team can check this has been requested for you <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>&nbsp;</P> <P>Leanne.&nbsp;</P> Wed, 17 Nov 2021 12:11:10 GMT Leanne_T 2021-11-17T12:11:10Z https://community.ee.co.uk/t5/Archived-Posts/Pre-paid-envelope/m-p/1099493#M321224 <P>I’ve received my new phone a week ago and still have not received my pre-paid envelope which I was told would be with my new device&nbsp;</P> Wed, 17 Nov 2021 10:10:06 GMT https://community.ee.co.uk/t5/Archived-Posts/Pre-paid-envelope/m-p/1099493#M321224 Mariebig4567 2021-11-17T10:10:06Z https://community.ee.co.uk/t5/Archived-Posts/Pre-paid-envelope/m-p/1099510#M321225 <P>Hi there <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1071944">@Mariebig4567</a></P> <P>&nbsp;</P> <P>Thanks for coming to the community.&nbsp;</P> <P>&nbsp;</P> <P>The trade in pack is sent separate to your phone and will be delivered by Royal Mail.&nbsp;</P> <P>&nbsp;</P> <P>If you give us a call on 150, the team can check this has been requested for you <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>&nbsp;</P> <P>Leanne.&nbsp;</P> Wed, 17 Nov 2021 12:11:10 GMT https://community.ee.co.uk/t5/Archived-Posts/Pre-paid-envelope/m-p/1099510#M321225 Leanne_T 2021-11-17T12:11:10Z