topic Re: Upgrade order in Archived Posts

Upgrade order

AndyH82 — Mon, 15 Nov 2021 21:37:54 GMT

Hi,

I processed an upgrade on the 2nd November. I chose the phone (a Google Pixel 4a) and went through the whole process and received a confirmation email.

I still have not received any messages about the delivery, and on MyEE it still says that eligible for an upgrade, seemingly not registering that my upgrade has gone through.

Just a bit concerned that there has been a problem with it.

Thanks

Re: Upgrade order

Chris_B — Mon, 15 Nov 2021 21:52:52 GMT

@AndyH82 Give customer services a call about it. Your account will say you can upgrade as you don’t have the device yet or the new contract.

Re: Upgrade order

AndyH82 — Mon, 15 Nov 2021 21:59:53 GMT

Thanks, I'll give them a buzz tomorrow.

Re: Upgrade order

Leanne_T — Tue, 16 Nov 2021 08:11:00 GMT

Morning @AndyH82

Thanks for coming to the community.

Let us know how you get on after speaking to our customer care team on 150 🙂

Thanks.

Leanne.