topic Upgraded phone in store but I HATE the new Google, can I exchange to Samsung? in Archived Posts

Upgraded phone in store but I HATE the new Google, can I exchange to Samsung?

00scottv — Mon, 15 Nov 2021 20:01:22 GMT

I only upgraded 2 days ago to a Google pixel 6 in store, I can't get used to the phone and want to swap to a Samsung even if I have to change my contract. Can this be done in store?

Re: Upgraded phone in store but I HATE the new Google, can I exchange to Samsung?

Profile closed — Mon, 15 Nov 2021 20:16:25 GMT

Hi @00scottv

Welcome to the EE Community,

unfortunately for any contract taken out in store there isn't any returns policy.

Thanks,

David.

Re: Upgraded phone in store but I HATE the new Google, can I exchange to Samsung?

00scottv — Mon, 15 Nov 2021 20:24:46 GMT

Not even an exchange on handset? I want to keep the contract I just hate this phone

Re: Upgraded phone in store but I HATE the new Google, can I exchange to Samsung?

Profile closed — Mon, 15 Nov 2021 20:45:07 GMT

@00scottv if you got a smart plan you can upgrade from the 14th day of your contract but it will be subject to a fee of £200.

Re: Upgraded phone in store but I HATE the new Google, can I exchange to Samsung?

harlan — Mon, 15 Nov 2021 20:57:17 GMT

I just signed my first contract with an Iphone 13 mini but i don’t want this phone either, could i go in store and downgrade? I do have that smart plan thing.

Re: Upgraded phone in store but I HATE the new Google, can I exchange to Samsung?

00scottv — Mon, 15 Nov 2021 20:58:16 GMT

Not sure if mine is a smart plan or not...it was just an upgraded phone to my original contract

Re: Upgraded phone in store but I HATE the new Google, can I exchange to Samsung?

Chris_B — Mon, 15 Nov 2021 21:28:30 GMT

@harlan It’ll cost you.
You’ll also have to have a more expensive tariff than you have now.