topic Re: Why has my new phone not arrived? in Archived Posts

Why has my new phone not arrived?

Chloe-Laing — Fri, 12 Nov 2021 12:09:21 GMT

I've ordered a new iPhone 13 Pro on 7th November using the app. My order said next day delivery however it's nearly been a week with no sign of the phone.

I can see online it is saying 28-days delivery but why has this not been communicated to people who have ordered online?

It's really disappointing from EE. I also ordered the phone for a holiday next week so I can use the new phone to take pictures and I cannot see how it will arrive before then.

Really poor communication and customer service on EE's part.

Re: Why has my new phone not arrived?

Schockwave — Fri, 12 Nov 2021 13:15:16 GMT

@Chloe-Laing , this is down to Apple not being able to supply enough of them. I have read, that IPhone 13 supply not expected to catch-up with demand until February 2022, but if you want to find out more, ring customer service, as they can check your order. Also depends on colour size of storage, as they are also delivered on a first come first serve basis.

Re: Why has my new phone not arrived?

Jospanner — Fri, 12 Nov 2021 14:26:11 GMT

I ordered mine 17th October, was told two weeks wait. Phoned up after two weeks, and no dispatch notification. Apparently I was advised wrong when I ordered, should have been told 4 week wait. Received a text today to say its been delayed further, and have been credited £20 to my account for the inconvenience.

I wouldn't hold your breath for getting yours on time 🙈 wait times getting shocking now 🤦🏻‍♀️