topic Re: No update on order in Archived Posts

No update on order

bowman207 — Tue, 02 Nov 2021 10:31:54 GMT

This is shocking it’s been just short of a month no messages no updates to deliver what is going on,not much help on here either

Re: No update on order

BrendonH — Tue, 02 Nov 2021 10:40:44 GMT

There is no account access on here.

If you haven't received any info have you tried looking at the order tracker?

What device did you order? Color size etc as well.

The iPhone 13 and Galaxy S range there is supply issues due to a global shortage in components.

Re: No update on order

Leanne_T — Tue, 02 Nov 2021 11:13:19 GMT

Hi @bowman207

Thanks for coming back to the community.

Which device did you order?

Could you let us know the size and colour?

Leanne 🙂

Re: No update on order

bowman207 — Sat, 06 Nov 2021 15:26:17 GMT

It was the iPad 2021 in silver I tried tracking and it’s not working

Re: No update on order

Christopher_G — Sun, 07 Nov 2021 08:00:55 GMT

Hi @bowman207

The current delivery guidance for both silver iPad 2021 devices is to expect dispatch within 28 days.

DPD will be in touch when it's ready to deliver.

Chris

Re: No update on order

bowman207 — Tue, 09 Nov 2021 11:11:05 GMT

It is now well over 28 days and still no update and tracking still not showing.

Re: No update on order

Christopher_G — Tue, 09 Nov 2021 11:31:17 GMT

What date did you order, @bowman207?

Chris

Re: No update on order

bowman207 — Wed, 10 Nov 2021 09:09:18 GMT

Hi thanks for getting back to me it was the 6th of October

Re: No update on order

Christopher_G — Wed, 10 Nov 2021 09:43:52 GMT

Thanks, @bowman207

Was it the 64GB or 256GB version?

Chris

Re: No update on order

bowman207 — Thu, 11 Nov 2021 20:32:49 GMT

The 64gb silver

Re: No update on order

Katie_B — Fri, 12 Nov 2021 07:33:24 GMT

Thanks for confirming @bowman207.

In this case, I would recommend speaking with our customer care team who have access to your account and can see your order.

Please keep us updated,

Katie 🙂