https://community.ee.co.uk/t5/Archived-Posts/wrong-phone-delivered/m-p/1097942#M321010 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2295653">@Dawnr1</a></P> <P>&nbsp;</P> <P>Welcome to the community.</P> <P>&nbsp;</P> <P>I'm sorry to hear that there was a mix-up with your order. Hopefully the return goes through quickly and you have the correct model soon.</P> <P>&nbsp;</P> <P>Chris</P> Tue, 09 Nov 2021 13:38:36 GMT Christopher_G 2021-11-09T13:38:36Z https://community.ee.co.uk/t5/Archived-Posts/wrong-phone-delivered/m-p/1097900#M321009 <P>I spoke to EE upgrades yesterday and requested a S21ultra , I agreed to the offer I was given - I received my phone today however I have been sent a S21 grey - Now I have to wait for the returns team to send me an email -so I can print off a returns label -&nbsp; I then have to take the phone to a collection shop wait for EE to receive the wrong phone back - then only can I call in to upgrade again- depending on what is available will determine If I continue with my 14 years with EE - the fact that I have promised my old phone to a family member due to their phone being damaged&nbsp; I will possibly now be without a phone !&nbsp;</P><P>disappointed does not even cover it !&nbsp;&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Tue, 09 Nov 2021 11:34:51 GMT https://community.ee.co.uk/t5/Archived-Posts/wrong-phone-delivered/m-p/1097900#M321009 Dawnr1 2021-11-09T11:34:51Z https://community.ee.co.uk/t5/Archived-Posts/wrong-phone-delivered/m-p/1097942#M321010 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2295653">@Dawnr1</a></P> <P>&nbsp;</P> <P>Welcome to the community.</P> <P>&nbsp;</P> <P>I'm sorry to hear that there was a mix-up with your order. Hopefully the return goes through quickly and you have the correct model soon.</P> <P>&nbsp;</P> <P>Chris</P> Tue, 09 Nov 2021 13:38:36 GMT https://community.ee.co.uk/t5/Archived-Posts/wrong-phone-delivered/m-p/1097942#M321010 Christopher_G 2021-11-09T13:38:36Z