topic Re: Re: Back order of Z fold 3 in Archived Posts

Re: Back order of Z fold 3

Russ150 — Sat, 16 Oct 2021 09:40:56 GMT

Pre-ordered my silver Fold 3 16th August 2021, still not received and no confirmation of when it will arrive! Is everyone having these same issues?

Leanne_T — Mon, 25 Oct 2021 07:34:45 GMT

Thanks for coming to the community.

Can you track your order in the order tracker?

Speak soon 🙂

Leanne.

Russ150 — Sun, 07 Nov 2021 08:21:05 GMT

Hi Leanne,

The order was taken in store, I therefore cannot track it through the on-line ordering system.

I have been told you have not received any of the fold 3 in silver, therefore I'll need to await Samsung making a delivery.

This is described as a supply issue, the store suggesting I ring Samsung direct!

If you can do more then it'd be much appreciated (pre-order was initiated 16th August 2021) at Walsall EE.

Christopher_G — Sun, 07 Nov 2021 10:24:16 GMT

As soon as we receive stock from the manufacturer, we will dispatch the phones through DPD clearing them from the oldest orders first.

Chris

Russ150 — Tue, 09 Nov 2021 09:27:35 GMT

Hi Chris,

Many thanks for the below, can I be assured that includes phones pre-ordered from stores?

My order was placed at the store 16th August, so I dont have an order number, only a transaction reference (apparently it's different at stores).

As such, i would hope to be close to the front of the que when phones are released by the manufacturer.

Christopher_G — Tue, 09 Nov 2021 09:51:41 GMT

Yes, that includes phones ordered in store.

Chris