topic Re: Where is my order? in Archived Posts

Where is my order?

DeborahKM — Mon, 08 Nov 2021 04:15:37 GMT

Should I be worried?
I upgraded my phone over a week ago online with an expected delivery date of 01/11/2021.

When I check my delivery status it says ‘awaiting confirmation’ even though I have had a confirmation email to say it was expected on 01 Nov.

Should I call EE? Or is this a common thing? Before they have been so quick and efficient with upgrades so I’m worried there has been a mistake.

Thanks

Debs

Northerner — Mon, 08 Nov 2021 06:13:47 GMT

What did you order?

There are delayed because of world wide issues. Once EE are able to provide your device you'll receive a text from DPD.

Thanks

Leanne_T — Mon, 08 Nov 2021 08:07:31 GMT

Welcome to the community 🙂

Which model phone did you order?

Could you let me know the size and colour?

Thanks 🙂

Leanne.

DeborahKM — Mon, 08 Nov 2021 14:47:56 GMT

Hi there, thank you for messaging it is an iPhone 11NC 128 GB in purple

Debs 😊

DeborahKM — Mon, 08 Nov 2021 14:49:18 GMT

Ok cool thank you! Just wondered 😊

James_B — Mon, 08 Nov 2021 15:00:39 GMT

That model is currently on back order and will be dispatched as soon as stock arrives to fulfil your order.

If you'd prefer to switch to a phone that is available for immediate dispatch, please get in touch on 150.

Thanks

James

DeborahKM — Mon, 08 Nov 2021 15:14:16 GMT

Hi James, thank you for letting me know, I’ve ordered a case and screen protector for it already so I will just wait for it to come back in stock 😊

Is there any idea of how long I will wait? Are we talking days, months or years 😂

thank you!

James_B — Mon, 08 Nov 2021 15:20:44 GMT

The current delivery guidance for that model is 'expect dispatch in more than 28 days'.

Hope this helps.

James