https://community.ee.co.uk/t5/Archived-Posts/Anytime-upgrade/m-p/1097605#M320987 <P>I have used anytime upgrade, however my order has no estimated date currently. However, EE are asking for my phone back by 21/11/21 or looking to charge me £385 - am I expected to be without a phone whilst they cannot fulfil my order?</P> Mon, 08 Nov 2021 10:04:11 GMT Tom_o91 2021-11-08T10:04:11Z https://community.ee.co.uk/t5/Archived-Posts/Anytime-upgrade/m-p/1097605#M320987 <P>I have used anytime upgrade, however my order has no estimated date currently. However, EE are asking for my phone back by 21/11/21 or looking to charge me £385 - am I expected to be without a phone whilst they cannot fulfil my order?</P> Mon, 08 Nov 2021 10:04:11 GMT https://community.ee.co.uk/t5/Archived-Posts/Anytime-upgrade/m-p/1097605#M320987 Tom_o91 2021-11-08T10:04:11Z https://community.ee.co.uk/t5/Archived-Posts/Anytime-upgrade/m-p/1097608#M320988 <P>Hello <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2292104">@Tom_o91</a>.&nbsp;</P> <P>&nbsp;</P> <P>Thanks for coming to the community.&nbsp;</P> <P>&nbsp;</P> <P>If you have still not received your phone closer to the date of November 21st I would recommend notifying our customer care team who can make note on your account.&nbsp;</P> <P>&nbsp;</P> <P>Once you have received your new phone, you will then need to return your old one.&nbsp;</P> <P>&nbsp;</P> <P>Katie.</P> Mon, 08 Nov 2021 10:27:58 GMT https://community.ee.co.uk/t5/Archived-Posts/Anytime-upgrade/m-p/1097608#M320988 Katie_B 2021-11-08T10:27:58Z