topic Re: Dispatch SMS on saturday but nothing else in Archived Posts

Dispatch SMS on saturday but nothing else

Fapb48 — Mon, 01 Nov 2021 23:48:05 GMT

Hi,

Ordered the iPhone 13 Pro max blue on the 3rd of October.

On Saturday I have received a message saying its been dispatched and that I will receive a message from dpd but almost 3 days past and nothing has been delivered and nor dpd messaged/emailed like they always do.

Is there anyone else in the same boat as me?

Shall I contact EE to get more info on this?

Thanks

Re: Dispatch SMS on saturday but nothing else

Profile closed — Mon, 01 Nov 2021 23:57:11 GMT

Hi @Fapb48

Welcome to the EE Community,

If you call customer services on 150 they will be able to check the status of your order.

If you know your order number you can also track your order here.

Thanks,

David.

Re: Dispatch SMS on saturday but nothing else

Fapb48 — Mon, 01 Nov 2021 23:58:13 GMT

Thanks David.

Yes it says order dispatched since Saturday.. but it doesn't seem like so...

Re: Dispatch SMS on saturday but nothing else

Profile closed — Mon, 01 Nov 2021 23:59:37 GMT

@Fapb48 customer services will have access to the DPD tracking number if it has been despatched.

Re: Dispatch SMS on saturday but nothing else

Fapb48 — Tue, 02 Nov 2021 00:02:18 GMT

Brill. Will contact them in the morning then

Thanks for your help David

Re: Dispatch SMS on saturday but nothing else

Profile closed — Tue, 02 Nov 2021 00:03:27 GMT

@Fapb48 let us know how you get on 🙂

Re: Dispatch SMS on saturday but nothing else

Fapb48 — Tue, 02 Nov 2021 09:30:14 GMT

So I have contacted EE this morning and apparently DPD already tried to deliver the shipment twice and now its on the way back to EE.

No one has been at my door the last couple of days and I don't even have any email/sms from dpd saying its dispatch/ out for delivery or its been attempted. I don't even know the tracking number! LOL!

Now I will have to re order again and wait another 28+ days. What a joke!

Thinking in canceling the plan altogether. Cannot be bothered to be waiting almost 3 months for a bloody phone when clearly is not my fault.

Re: Dispatch SMS on saturday but nothing else

jb19741 — Fri, 05 Nov 2021 10:36:29 GMT

This issue is apparently so widespread it's borderline disgusting that EE has this policy. THEY screwed up the address along with their partner DPD, yet we are being penalised for it.