topic Re: Please read if you have ordered a Samsung Galaxy device (New OR Upgrade) in Archived Posts

Please read if you have ordered a Samsung Galaxy device (New OR Upgrade)

jarkimond — Fri, 10 Sep 2021 09:41:24 GMT

Firstly, I want to stress that I am in the same boat as you.

On 03/09/21 I ordered a Galaxy S21 Phantom Grey 256GB.

At the time of ordering, it was showing as "Usually Dispatched within 1 day". Within 15 minutes of ordering, this had changed to "7 days".

I received two emails; one confirming my phone order (which contains my order number) with an estimated delivery date of 06/09/21, and another confirming the change to my contract.

Using my order number to track my order @ https://myaccount.ee.co.uk/orderdetails shows me the following message -

"Sorry, we can't show your order details right now.

Don't worry, we'll keep you updated on the progress of your order by text or email. Keep an eye out for these updates from EE or from our courier DPD."

When I've spoken to EE Customer Services online and on the phone, they have assured me that they will be in touch when it has dispatched, but are unable to give a time-frame of when this will be other than "hopefully in the quoted time-frame".

This is probably all sounding very familiar to you.

So, why am I writing this post? Because there have been numerous posts made about the exact same thing over the past week! This isn't necessary - EE CS representatives are giving you all the information they have! They are mushrooms - kept in the dark and fed on....you know the rest.

Quite simply, there is a stock shortage. We can speculate on the causes of this shortage (import issues, manufacturing delays, EE hates you, Samsung hates you - whatever), but it doesn't change the reality of the situation.

I know you're tired, frustrated and want your new phone, but hang tight - all things come to those who wait. If you don't want to wait, then cancel your order and try to get a device else where.

I've also seen posts along the lines of "I ordered my device 2 days ago and it said it had a 7 day wait, where is my device?!" - if this is you, you have answered your own question.

I hope all your devices arrive within the quoted time frame - sooner rather than later - but we're all in this together and bogging down customer support with identical queries will only detract from people with actual urgent issues getting support.

Also, Happy Friday!

Re: Please read if you have ordered a Samsung Galaxy device (New OR Upgrade)

RobertAndrews — Wed, 01 Sep 2021 15:57:44 GMT

Hi,

Ordered a phantom grey 128gb 5g Samsung galaxy s21. It shows as on back order.

Any guidance on when stock will arrive

Re: Please read if you have ordered a Samsung Galaxy device (New OR Upgrade)

Chris_B — Wed, 01 Sep 2021 22:49:50 GMT

@RobertAndrews It’ll depend on when Samsung ship more to EE and once EE have them is anyone in the queue before you still waiting for their device of this model type.

Re: Please read if you have ordered a Samsung Galaxy device (New OR Upgrade)

Christopher_B — Thu, 02 Sep 2021 07:14:34 GMT

Hi @RobertAndrews

I hope you're well and having a nice day, other than this issue of course.

I've checked and that variant of the phone has a 7 day wait for delivery at the moment.

Thanks

Chris

Re: Please read if you have ordered a Samsung Galaxy device (New OR Upgrade)

RobertAndrews — Thu, 02 Sep 2021 07:57:50 GMT

So if I put the upgrade order through last Friday, is it seven days from then. Or seven days from today?

Thanks in advance

Re: Please read if you have ordered a Samsung Galaxy device (New OR Upgrade)

Christopher_B — Thu, 02 Sep 2021 08:00:31 GMT

@RobertAndrews

It's seven days from when you placed the order.

Thanks

Chris

Re: Please read if you have ordered a Samsung Galaxy device (New OR Upgrade)

Becks29 — Wed, 08 Sep 2021 13:50:58 GMT

Will it go past the 7 days?

Re: Please read if you have ordered a Samsung Galaxy device (New OR Upgrade)

jarkimond — Wed, 08 Sep 2021 14:11:49 GMT

Hi Robert - did you phone arrive within the 7 days?

Re: Please read if you have ordered a Samsung Galaxy device (New OR Upgrade)

Katie_B — Wed, 08 Sep 2021 14:13:11 GMT

Hi @Becks29.

When did you place your order?

What colour and memory size did you go for?

Katie.

Re: Please read if you have ordered a Samsung Galaxy device (New OR Upgrade)

SueMcM — Wed, 08 Sep 2021 20:52:45 GMT

Curious to know if you received this in 7 days?

Re: Please read if you have ordered a Samsung Galaxy device (New OR Upgrade)

Becks29 — Thu, 09 Sep 2021 04:30:13 GMT

I ordered a Samsung s21 ultra in black

On the 6th.

Will it be longer than 7 days?

Re: Please read if you have ordered a Samsung Galaxy device (New OR Upgrade)

Leanne_T — Thu, 09 Sep 2021 07:21:31 GMT

Hi @Becks29

Thanks for coming back to us.

The model phone you have ordered is showing 'Available to order, Usually despatched within 7 days'

We will keep you updated with your order and once this has been dispatched DPD will be in touch with tracking information.

Leanne.

Re: Please read if you have ordered a Samsung Galaxy device (New OR Upgrade)

andydb — Thu, 09 Sep 2021 19:11:55 GMT

Hey there,

Ordered the S21 Ultra 256GB Black on 6th September where site said "Available to order. Usually dispatched within 7 days".

Not had anything about delivery yet and site has now changed to "Available to order.

Order now. We’ll deliver to you as soon as we receive stock."

Just wondering if you had any idea of actual timescales at all?

Re: Please read if you have ordered a Samsung Galaxy device (New OR Upgrade)

Christopher_G — Fri, 10 Sep 2021 07:03:46 GMT

Hi @andydb

We'll deliver your phone to you as soon as we receive stock from the manufacturer. DPD will be in touch with you when it's ready to dispatch.

Chris

Re: Please read if you have ordered a Samsung Galaxy device (New OR Upgrade)

baljikrish — Fri, 10 Sep 2021 10:22:57 GMT

Hiya , Mine is now 9 days now , I dont have an update yet .. I ordered the phone on 1st Sep.

Any idea to know the actual timeline ?

Re: Please read if you have ordered a Samsung Galaxy device (New OR Upgrade)

Carlaxx2005 — Fri, 10 Sep 2021 10:24:13 GMT

Hello

I place an order on the 6/9/21 was told it would be a 7 day waiting time now online is saying when ever you have stock. And I now looking at a longer waiting time.

Thanks

Re: Please read if you have ordered a Samsung Galaxy device (New OR Upgrade)

Christopher_G — Fri, 10 Sep 2021 10:24:34 GMT

Hi @baljikrish

Welcome to the community,

What timescale were you given for your model when you ordered? What colour and memory size did you choose?

Chris

Re: Please read if you have ordered a Samsung Galaxy device (New OR Upgrade)

baljikrish — Fri, 10 Sep 2021 10:36:28 GMT

Hi @Christopher_G ,

When I placed the order on 1st, I was told that stock was expected on 2nd and I would receive mine over the weekend, worst case, 7 days wait.

I am still waiting, hoping to get it soon, as i have to give away my work phone and need this before i start my new job..

Device Samsung S21

Memory :128GB

Color : Grey

Thanks

Balaji

Re: Please read if you have ordered a Samsung Galaxy device (New OR Upgrade)

Chris_B — Fri, 10 Sep 2021 10:28:45 GMT

@Carlaxx2005 Try reading THIS it perfectly sums up everything.

Re: Please read if you have ordered a Samsung Galaxy device (New OR Upgrade)

Chris_B — Fri, 10 Sep 2021 10:31:34 GMT

@jarkimond