topic Re: Cancel an order in Archived Posts

Cancel an order

Ecclesleanne — Mon, 01 Nov 2021 13:51:21 GMT

Hello, I need some cancelling an order for the Apple Watch series 7, I cancelled it a few weeks ago and had confirmation of the cancellation but now suddenly the watch is still coming and I’ve tried ringing twice but because of the long waiting times I can’t seem to talk to anyone, I hope someone can help me

kind regards

xxxxxx xxxxxx

[mod edit: Please do not post personal information on the public board. Thanks!]

Re: Cancel an order

Chris_B — Mon, 01 Nov 2021 11:54:42 GMT

@Ecclesleanne If the device turns up just refuse the delivery as it’ll be returned. I would still call customer services about this although they can not stop the delivery if it’s already out for delivery.

Re: Cancel an order

Ecclesleanne — Mon, 01 Nov 2021 12:37:40 GMT

Thank you, I forgot to put on there earlier that I’m no longer an EE customer but I think I’ll do what you suggest

Re: Cancel an order

Leanne_T — Mon, 01 Nov 2021 13:18:39 GMT

Hi @Ecclesleanne

Thanks for coming to the community.

You can call us on 0800 956 6000 and our sales team will look into getting the watch order cancelled for you.

Thanks.

Leanne 🙂

Re: Cancel an order

Ecclesleanne — Mon, 01 Nov 2021 19:29:39 GMT

Thank you, I’ve tried that again but I’m not still not able to talk to anyone yet, I would have kept it if it wasn’t for the fact that I’ve now gone over to sky mobile, and it won’t work with my phone now, although my series 5 seems to work with sky mobile

Re: Cancel an order

Christopher_G — Tue, 02 Nov 2021 08:08:08 GMT

What happens when you call, @Ecclesleanne?

It should get you through to our sales team.

Chris

Re: Cancel an order

Ecclesleanne — Tue, 02 Nov 2021 13:09:40 GMT

I end up waiting for a long time, there’s been an automated message saying that there are a lot of people needing help so the wait maybe 20 mins, and I end up listening to a lot of songs