topic Re: Upgraded but received no email or delivery details in Archived Posts

Upgraded but received no email or delivery details

DBH2021 — Fri, 29 Oct 2021 10:05:55 GMT

I placed an order on Sunday and received a text from EE to say my order had gone through. I was told to expect delivery on 28th Oct but I haven't received any emails from EE re my order or no updates on when to expect my delivery.

Re: Upgraded but received no email or delivery details

Northerner — Fri, 29 Oct 2021 10:24:08 GMT

Hi @DBH2021

Have you checked your junk/spam emails?

Thanks

Re: Upgraded but received no email or delivery details

DBH2021 — Fri, 29 Oct 2021 16:10:05 GMT

Yeah, nothing in there.

Re: Upgraded but received no email or delivery details

Katie_B — Fri, 29 Oct 2021 16:41:13 GMT

Hello @DBH2021.

What phone did you order?

Have you tried downloading the DPD app and entering your details to see if you can track your delivery?

Speak soon,

Katie.

Re: Upgraded but received no email or delivery details

DBH2021 — Fri, 29 Oct 2021 19:47:21 GMT

It was the Google pixel 6 pro.

I did download the dpd app as I saw that it was recommended but it didn't come up with anything.

Thanks Dan

Re: Upgraded but received no email or delivery details

Christopher_G — Sat, 30 Oct 2021 07:34:28 GMT

Which colour and memory size did you order, @DBH2021?

Chris

Re: Upgraded but received no email or delivery details

DBH2021 — Sat, 30 Oct 2021 08:04:38 GMT

It's a 256g in black

Re: Upgraded but received no email or delivery details

Christopher_G — Sat, 30 Oct 2021 08:19:39 GMT

Thanks @DBH2021

The current estimated delivery guidance for that model and colour (for new orders) is to expect dispatch within 14 days.

As we receive stock, we'll clear orders on a first come, first served basis with the oldest orders being cleared first.

Chris