topic Delivery returned to ee in Archived Posts

Delivery returned to ee

Ro0115 — Thu, 28 Oct 2021 13:23:16 GMT

My order was due to arrive today between 10-11. Somebody was home all morning. However DPD now says that the parcel was refused and a return to consignor has been requested, the parcel is being returned to EE. There are no options for redelivery or collection, DPD only direct me to speak to EE.

Trying to contact Customer services, no options for this and can't get through on other options.

Re: Delivery returned to ee

Katie_B — Thu, 28 Oct 2021 14:30:27 GMT

Hello @Ro0115.

Thanks for coming to the community.

I am sorry to hear this has happened.

I would recommend giving us a call on 150.

You can speak with our customer care team by either selecting the account or upgrade option.

Katie 🙂

Re: Delivery returned to ee

Ro0115 — Fri, 29 Oct 2021 09:28:35 GMT

Hi Katie

Thanks, spoke to CS and although DPD did come to the house they didn't deliver, despite someone being in, didn't leave a card, haven't offered redelivery and have simply sent it back to EE. Can't interact with DPD at all. Apparently nothing more can be done other than wait. Which seems ridiculous and is frustrating.

How long does it take for a parcel to be returned to EE? Then sent back out with them again?

Thanks

Re: Delivery returned to ee

Katie_B — Fri, 29 Oct 2021 09:38:23 GMT

Hello @Ro0115.

Thanks for getting back to us.

Once the return has been processed your My EE contract dates will be updated.

You should also receive a text notification.

Katie 🙂