topic Re: In my upgrade I was not given an order number for my new device in Archived Posts https://community.ee.co.uk/t5/Archived-Posts/In-my-upgrade-I-was-not-given-an-order-number-for-my-new-device/m-p/1095008#M320470 <P>Hello <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2266027">@Kasimran</a>.&nbsp;</P> <P>&nbsp;</P> <P>Thanks for coming to the community.&nbsp;</P> <P>&nbsp;</P> <P>Have you tried downloading&nbsp;the DPD app to see if any delivery information is provided?</P> <P>&nbsp;</P> <P>Katie <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Fri, 29 Oct 2021 09:32:34 GMT Katie_B 2021-10-29T09:32:34Z In my upgrade I was not given an order number for my new device https://community.ee.co.uk/t5/Archived-Posts/In-my-upgrade-I-was-not-given-an-order-number-for-my-new-device/m-p/1094908#M320469 <P>Hi&nbsp; I spend almost 1 hour with EE customer support executive for my upgrade deal and he said your phone will be delivered tomorrow when I told him I am flying this Saturday and guess what my EE app was updated with my new upgrade deal but I got no confirmation of my ee device delivery order number and every time I call EE customer service they keep me waiting for 20 minutes and then disconnect my call, is it something wrong with EE as a business? Any advice&nbsp;</P> Fri, 29 Oct 2021 07:32:36 GMT https://community.ee.co.uk/t5/Archived-Posts/In-my-upgrade-I-was-not-given-an-order-number-for-my-new-device/m-p/1094908#M320469 Kasimran 2021-10-29T07:32:36Z Re: In my upgrade I was not given an order number for my new device https://community.ee.co.uk/t5/Archived-Posts/In-my-upgrade-I-was-not-given-an-order-number-for-my-new-device/m-p/1095008#M320470 <P>Hello <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2266027">@Kasimran</a>.&nbsp;</P> <P>&nbsp;</P> <P>Thanks for coming to the community.&nbsp;</P> <P>&nbsp;</P> <P>Have you tried downloading&nbsp;the DPD app to see if any delivery information is provided?</P> <P>&nbsp;</P> <P>Katie <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Fri, 29 Oct 2021 09:32:34 GMT https://community.ee.co.uk/t5/Archived-Posts/In-my-upgrade-I-was-not-given-an-order-number-for-my-new-device/m-p/1095008#M320470 Katie_B 2021-10-29T09:32:34Z