topic Re: Order not dispatched in Archived Posts

Order not dispatched

Ellie2514 — Sun, 24 Oct 2021 05:46:56 GMT

I ordered my Apple Watch over a week ago and it’s still not dispatched yet when advised will be arriving with in the 7day period . Any chance of an update on this

Re: Order not dispatched

Chris_B — Sun, 24 Oct 2021 07:53:33 GMT

@Ellie2514 What model type ?

Re: Order not dispatched

Ellie2514 — Tue, 26 Oct 2021 08:19:10 GMT

It was the series 7 the one with the larger face , was told would be dispatched within 7 days and still not heard anything

Re: Order not dispatched

Leanne_T — Tue, 26 Oct 2021 09:54:26 GMT

Morning @Ellie2514

Thanks for coming to the community.

Which colour and size did you order?

Thanks 🙂

Leanne.

Re: Order not dispatched

Ellie2514 — Tue, 26 Oct 2021 10:38:27 GMT

it was the 45 mm and it was in the white colour. I ordered it 16th of October

Re: Order not dispatched

Leanne_T — Tue, 26 Oct 2021 11:00:00 GMT

Thanks @Ellie2514

In this case, please give us a call on 150 and the team can check the order for you 🙂

Leanne.

Re: Order not dispatched

Ellie2514 — Wed, 27 Oct 2021 21:01:58 GMT

I called them like you explained and they’re just diverting me back to yourself I’m getting no where.

Re: Order not dispatched

Leanne_T — Thu, 28 Oct 2021 07:22:32 GMT

Hi @Ellie2514

Did you speak to a member of the team?

Thanks 🙂

Leanne.

Re: Order not dispatched

Ellie2514 — Thu, 28 Oct 2021 08:36:29 GMT

Hi ,

I did yes sorry I explained it’s been well over the predicted date and that i still haven’t heard anything they just told me to either get back to yourself or take it with customer services ?

Re: Order not dispatched

Leanne_T — Thu, 28 Oct 2021 08:38:58 GMT

Hi @Ellie2514

Thanks, I would suggest giving us another call before 9PM and our Mobile Care team can check the order for you.

We have no access to individual orders on the community.

Leanne.