topic Re: still waiting for my iphone to be delivered in Archived Posts

still waiting for my iphone to be delivered

Harry_F123 — Thu, 07 Oct 2021 06:56:16 GMT

I ordered an iPhone 13 Pro Max on the 29th of September and I have only received an email with a xko number that doesn't work, is there any reason why it would take this long.

Re: still waiting for my iphone to be delivered

Leanne_T — Thu, 07 Oct 2021 07:06:55 GMT

Morning @Harry_F123

Thanks for coming to the community.

If the reference number isn't working for you to track the order, please give us a call on 150. The team can see if they can provide you with the order number.

iPhone 13 orders are being dispatched on a first come, first serve basis as stock arrives from Apple.

Our delivery partner DPD will contact you by text by 8pm the day before delivery to let you know to expect your order the following day.

The date you receive your iPhone 13 may vary depending on the colour and size variant you have ordered, but we expect to receive regular deliveries from the manufacturer and will be getting them out to you as quickly as we can.

Leanne.

Re: still waiting for my iphone to be delivered

Harry_F123 — Tue, 26 Oct 2021 06:15:10 GMT

is the phone anywhere closer as I have been waiting for a month now, and my order is still awaiting confirmation.

Re: still waiting for my iphone to be delivered

Jon_K — Tue, 26 Oct 2021 07:12:52 GMT

Hi @Harry_F123.

If you're still not getting an update on the tracker I'd recommend contacting our Customer Care team again for an update.

Thanks for your patience.

Jon